Frequently Asked Questions
This section has been created to answer some of the typical questions that you may have about our practice. If you cannot find the information you require, or you have a more specififc enquiry, please contact us during normal opening hours on 0113 249 2136 or by emailing us:info@jemdentalcare.com .
Move your mouse over the links below to see the questions answered.
- What do I do in the event of needing an appointment or have an emergency?
- How do I register with JEM dental care?
- When is the practice open ?
- Can I contact NHS Direct?
- Can anyone have cosmetic treatment?
- How will I be contacted for my check ups?
- Can I email any questions or fears to the practice?
- Can I purchase recommended toothbrushes and products from the practice?
- Can I choose my dentist?
- How can I check what qualifications the dentist has?
Q:Who do I contact in the event of an emergency?
A: You can make an appointment in person or by telephone. Our practice opening hours are detailed below. In the event of an emergency, please contact us as soon as you can, if possible during opening hours on 0113 249 2136. If you require treatment out of surgery hours please telephone 0113 220 6583. Out of hours treatment is provided by Leeds PCTs in conjunction with Local Care Direct. When arranging or cancelling an appointment please contact the practice as soon as possible and at least 24 hours prior to the appointment. Failure to do so can result in charges or removal from the practice list.
Q: How do I register with JEM dental care?
A: From the 1st April 2006 NHS dentristry provision in the UK changed. New patients wanting to register with JEM dental care, can register with us directly as a private patient. JEM dental care patients registered with the practice as NHS patients before 1st April 2006, will continue to receive NHS care by us. New patients wanting NHS provision, will need to contact their local PCT (Primary Care Trust) to to see if they have details of a local dentist who is still registering new NHS patients.
Call us on 0113 2492136 or send an email
Q: When is the practice open?
A: You can make an appointment in person or by telephone. Our practice opening hours are detailed below. In the event of an emergency, please contact us as soon as you can, if possible during opening hours on 0113 249 2136.
If you require treatment out of surgery hours please telephone 0113 220 6583. Out of hours treatment is provided by Leeds PCTs in conjunction with Local Care Direct.
| Monday | 9:00am - 12:45pm | 1:30pm - 8:00pm |
| Tuesday | 9:00am - 12:45pm | 1:30pm - 5:00pm |
| Wednesday | 9:00am - 12:45pm | 1:30pm - 5:00pm |
| Thursday | 9:00am - 12:45pm | 1:30pm - 5:00pm |
| Friday | 9:00 am - 12:45pm | 1:30pm - 4:30pm |
| Saturday | 8:00am - 12:15pm |
Q: Can I contact NHS Direct?
A: NHS Direct can be contacted on 0845 4647. The NHS Direct website can be accessed on www.nhsdirect.nhs.uk
Q: Can anyone have cosmetic treatment?
A: Cosmetic work should only be carried out on patients that have good oral hygiene in order for treatment to be successful. We can help with this through the services of our Oral Health Educators.
Q: How will I be contacted for my check ups?
A: In April we conducted direct research from our patients and our patients told us that in the majority they would prefer to contacted by post (a few via email).
Q: Can I email any questions or fears to the practice?
A: Yes! We are always here to listen and advise on any queries. We understand your fears.
Q: Can I purchase recommended toothbrushes and products from the practice?
A: We have a full range of products available and our team members will be happy to discuss suitability with you.
Q: Can I choose my dentist?
A: When registering we will always ask if you have a preference who you wish to see.
Q: How can I check what qualifications the dentist has?
A: Please have a look at our team
page.
